Customer Care

The answers to many frequently asked questions about customer care are listed below. Please visit the Homeowner Hub if you need additional information or to submit a warranty request.

Homeowner Hub -


Q: What do I do if I have items in my home that need repair?
A: Please submit any warranty requests online in the Homeowner Hub under the Warranty tab.

Q: How do I access the Homeowner Hub?
A: You should have received an introduction email after the purchase of your home. If you need assistance, please contact your New Home Counselor. 

Q: How long is my warranty?
A: Park Square Homes limited warranty is for 1 year from the date of closing. The structural warranty is 10 years with a Third Party Warranty Service.

Q: As the second owner of a home, what parts of the warranty are transferable to me?
A: Our 1 year warranty is not transferable. The 10 year structural warranty is transferable. Please note the warranty term date is the settlement date for the original owner. You should obtain this information from the seller at settlement so you are aware what aspects of the warranty are still available to you after your purchase.

Q: Do I have to be home when warranty work is performed?
A: There must be someone 18 years of age or older present who is authorized to provide access and sign customer service documentation when warranty work is performed.

Q: Who do I contact if a road is in bad condition in my community?
A: Typically your Homeowners Association (HOA) would look after the common areas, you may wish to contact them for further information.

Q: Who mows the lawn in the common areas of my community?
A: Typically your Homeowners Association (HOA) would look after the common areas, you may wish to contact them for further information.

Q: Can I hire my own contractor and expect a reimbursement?
A: During the warranty period, all warranty work must be performed by the original contractor. Park Square Homes warranty is a repair warranty and does not provide reimbursement for work done by a third party vendor and will void the warranty on that particular part of the repair.

Q: What if my pool heater is not working?
A: Check to see if the filter is dirty. Flow restrictions will cause lower water pressure which in turn will cause the heater pressure switch to shut off the heater, if that does not work call for pool repair.

Q: What do I do if I see cracks in my stucco and trim work?
A: Small cracks and separations are typically signs of slight settlement of the framing and construction materials; this is normal. This should be considered a normal homeowner maintenance task. Not maintaining your home can and will lead to further damage. See page 122 (REV-02/08) of the Park Square Homes Warranty manual.

Q: What if some of my outlets are not working?
A: GFI are special outlet plugs used in kitchens and bathrooms or any area where there is a water source within usually 10 foot of an outlet. They are designed to pop an internal breaker at a much lower voltage (saves lives) than the circuit breaker in you circuit box. The GFI breaker may pop while using household appliances. Just look at the plug outlet and if it is a GFI there will be a RED reset button: if it appears to be popped out push it back in to reset. If that didn’t work, then check the circuit breaker in your circuit breaker box to see if the breaker that sends power to that outlet needs reset. If that didn’t work, restore the power to the outlet you my need to call your home warranty company

Q: How do I reset an electric breaker that has been tripped?
A: There are separate electric breakers inside the main circuit panel that control different areas of the home. Each of these breakers are labeled. The breaker that has been tripped will be switched in a different position (all others are switched in same position). The breaker needs to be completely switched off and then switched back on in order to reset.

Q: Did you know that performing these regular home maintenance tasks will help your home to function better?

  1. Clean leaves and waste out of gutters and drainpipes to prevent water from backing up. Make sure that all downspouts carry water at least 5 feet away from the foundation of the house. 
  2. Change or clean filters and vents in heating and air conditioning systems, and fans as often as needed. Refer to Homeowner Manual 
  3. Remove dryer lint from dryer vent before every load and wash vent screen at least once a month.
  4. Check for leaky faucets and leaks in the roof, chimney or around skylights.
  5. Fill cracks and holes in the exterior stucco/siding with caulk, repaint peeling spots.
  6. Make sure the refrigerator and freezer door seals tightly; clean coils.
  7. Seal doors and windows.
  8. Test smoke and carbon monoxide detectors and replace their batteries as needed or at least twice a year. Make sure you have easily accessible fire extinguishers that are in good working order.
  9. Inspect the water hoses on the washing machine, dishwasher and refrigerator ice-maker for cracks.
  10. Trim any tree branches that are hanging over the house that could cause damage during a storm. They may also be dropping leaves into the gutters or causing mold and mildew problems on or around the house.